Thank you for your interest in these Software as a Service (SaaS) Terms of Service (these “Terms”). These Terms constitute a legal agreement between you and Medicinsk Optik governing the use of our online platform, which provides informational resources and tools to support your health journey (the “Platform” or “Services”).
1. ABOUT US
1.1. We are Medicinsk Optik, of Kungsportsavenyen 33, 411 36 Göteborg, Sweden (“Medicinsk Optik”, “we”, “us”, “our”).
1.2. We operate the Medicinsk Optik SaaS portal (our “SaaS” or “Services”). Our Platform allows patients who have undergone an initial consultation to access informational resources and personal assessment results.
1.3. To contact us, please email kontakt@medicinskoptik.se.
1.4. Our Privacy Policy equally applies to your use of our Services and forms an integral part of these Terms.
2. GENERAL TERMS AND MEDICAL DISCLAIMER
IMPORTANT: Medical Disclaimer
2.1. The Medicinsk Optik Platform is an informational tool only. It is designed to automate aspects of our work and provide you with educational content and access to your past assessment results.
2.2. The Platform does not provide medical advice, diagnosis, or treatment.
2.3. All medical decisions, diagnoses, and personal medical advice are provided exclusively by our qualified medical doctor during your private online consultations.
2.4. The information and content provided on the Platform are for general informational purposes and are not a substitute for professional medical consultation.
2.5. By using our Services, you acknowledge and agree to these legally binding Terms. We may modify these Terms and will notify you of changes; continued use implies acceptance.
3. YOUR ACCESS TO OUR SERVICES
Access to our Services begins with creating a free account. A free account allows you to complete our initial health assessment quiz and book a consultation with our doctor. To receive a medical consultation and to access the full features of the Platform (such as viewing your assessment results), further steps involving payment are required as detailed in the “Fees, Subscription, and Payments” section below.
4. YOUR ACCOUNT
By registering for an account (“Account”), you confirm that you are at least 18 years of age and agree to provide accurate, current, and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with these requirements.
5. LICENSE
5.1. Upon successful subscription to our optional Platform service, we grant you a personal, revocable, non-exclusive, non-transferable right to access and use the Service. This license is solely for using the Service in a SaaS mode via our Platform for your personal, non-commercial use.
5.2. Platform Use Limitation: Please note, our Platform is designed for use on desktop and tablet devices only. It is not designed to be used on smartphones, and we do not provide support for smartphone access.
6. FEES, SUBSCRIPTION, AND PAYMENTS
6.1. Our services are structured in two distinct parts: a mandatory one-time paid consultation, followed by an optional ongoing subscription to the Platform.
6.2. Step 1: Paid Medical Consultation
6.2.1. While booking a consultation is free, you must pay a one-time fee to confirm your appointment and receive a medical consultation with our doctor.
6.2.2. Consultation Fee: The fee for the initial consultation is [placeholder] and must be paid in advance to confirm your booking. This fee is non-refundable once the consultation has taken place.
6.3. Step 2: Optional Platform Subscription
6.2.1. After your paid consultation, you will be offered the option to subscribe to the Platform. A subscription grants you ongoing access to your assessment results, educational content, and other informational resources. This is an optional service.
6.2.2. Annual Subscription: A one-time annual payment.
6.2.3. Monthly Subscription: Billed on a recurring monthly basis.
6.2.4. All subscription fees will be clearly communicated to you at the time of purchase.
6.4. Payment Methods
6.4.1. We accept payments for consultations and subscriptions via:
6.4.2. Online (Stripe): Secure online payments processed through Stripe. We have no access to any payment information you submit to Stripe.
6.4.3.Swish: Mobile payments via the Swish system.
6.4.4.Bank Transfer: Direct bank transfer to the account details on your invoice.
6.4.5. In-Person: Payment directly to the doctor during a consultation.
6.5. Subscription Renewals and Cancellation
6.5.1. Annual Subscriptions are for a fixed one-year term and do not automatically renew.
6.5.2. Monthly Subscriptions automatically renew each month. You authorize us to charge the subscription fee automatically on each renewal date. To cancel a monthly subscription and avoid future charges, you must notify us via email at kontakt@medicinskoptik.se. Your access will continue until the end of the current paid billing period.
7. REFUND POLICY
7.1. Consultation Fees: Fees for the initial consultation are non-refundable once the consultation has taken place
7.2. Annual Subscriptions: Payments for annual subscriptions are non-refundable.
7.3. Monthly Subscriptions: We do not provide prorated refunds for any remaining time in the billing cycle after a cancellation request has been made.
8. AVAILABILITY
8.1. While we strive for continuous Platform access, we do not guarantee 100% availability and are not liable for unavailability. Service availability may be affected by scheduled or emergency maintenance.
9. UPLOADING CONTENT AND YOUR DATA (SERVICE DATA)
9.1. As part of the onboarding process, you will be asked to complete a health assessment quiz. The information you provide, which includes personal details and special category health data, is essential for us to prepare for your consultation. By submitting this information, you warrant that it is accurate and that you have read and understood our Privacy Policy and our internal Patient Data Policy, which govern how we handle this sensitive information in compliance with the GDPR. You own all rights to your data (“Service Data”).
9.2. By providing this data, you grant us the right to use it for the purpose of providing the Services, which includes making it available to our doctor for your consultation and displaying your results to you within the Platform. We will not use your personal health data for any other purpose without your explicit consent. You are responsible for the legality, reliability, integrity, accuracy, and quality of your Service Data.
10. PROPRIETARY RIGHTS AND INTELLECTUAL PROPERTY
10.1. You acknowledge our ownership of all intellectual property rights in our Services; these rights are licensed, not sold, to you. This agreement grants no rights to our patents, copyrights, or trademarks beyond the use of the Services.
10.2. Any intellectual property rights in the content you upload remain yours. However, you grant us a royalty-free, non-exclusive license to use, reproduce, and display such content for the sole purpose of performing the Services for you.
11. PROHIBITED USES
You may only use our Services for lawful, personal purposes. Prohibited uses include breaching laws, engaging in fraudulent activities, or transmitting malicious code. You also agree not to reproduce, copy, re-sell, or engage in unauthorized access or disruption of our Services or network.
12. TERM AND TERMINATION
These Terms remain active while you use the Services. We reserve the right to suspend or terminate your access or delete your account at our sole discretion, without notice, for any reason, including for a breach of these Terms. If your account is terminated, you are prohibited from creating a new account.
13. WARRANTIES AND LIMITATION OF LIABILITY
13.1. Our Services and all related content are provided on an “as is” and “as available” basis. As stated in our Medical Disclaimer, the Platform is for informational purposes only. We disclaim all warranties, express or implied, regarding the Platform’s content. Your use of our Services is at your sole risk.
13.2. To the fullest extent permitted by law, we are not liable for any indirect or consequential loss or damage arising from your use of the Platform. Our liability is limited to the fees you have paid to us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits our liability for matters where liability cannot be legally excluded under Swedish law.
14. OTHER IMPORTANT TERMS
14.1. These Terms, their subject matter, and their formation are governed by the laws of Sweden.
14.2. In the event of any dispute or claim arising from or in connection with these Terms, you agree to first enter into good faith discussions with us to resolve the matter. If a resolution cannot be reached within thirty (30) days of the dispute first being raised, the parties agree to attempt to settle it by mediation. If the dispute is not settled by mediation within sixty (60) days of the commencement of the mediation, or such further period as the parties may agree in writing, the dispute shall be finally resolved by the courts of Göteborg, Sweden, which shall have exclusive jurisdiction.
14.3. We may transfer our rights and obligations under these Terms without affecting yours. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. No joint venture, partnership, agency, or employment relationship has arisen by reason of these Terms.
14.4. These Terms and any document expressly referred to in them constitute the entire agreement between us regarding their subject matter and supersede all previous agreements and understandings between us. Our failure to enforce any obligation does not waive our rights against you. If we waive a default by you, we will only do so in writing. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.